Everything about the tree, from how it arrives to how to send it back. Select a question to read the answer.
How does the tree arrive?
The Gonice tree ships as one complete piece, permanently secured to its pot. There are no sections to connect and no stand to build. After unboxing, gently adjust the branches to your preferred shape, then plug it in.
Is it pre-lit?
Yes. Warm white lights are already installed and wired through the tree.
What sizes are available?
30 inches, best for tabletops, desks, and small entryways, and 36 inches, best for corners and a fuller floor presence.
How long does shipping take?
Orders are typically processed within 1 to 2 business days. You will receive a shipping confirmation email with tracking once your order leaves the warehouse.
How do I track my order?
Use the tracking number in your shipping confirmation email, or visit our Track Order page.
What if my tree arrives damaged?
Contact us at info@gonice.site with your order number and photos of the product and the packaging. We will review the issue and provide an appropriate resolution.
What is the return and refund policy?
We want you to feel confident in your Gonice purchase. Because Christmas trees are seasonal products, the following return policy applies to all Gonice Christmas trees.
December 24 is the cutoff. An approved return must be shipped back to Gonice no later than December 24 of the year the order was placed. A return shipped by December 24 remains eligible even if it arrives after that date.
Returns
Christmas trees may be returned within 14 days of delivery or by December 24 of the year the order was placed, whichever comes first.
Beginning December 25 of the year the order was placed, Christmas tree purchases are no longer eligible for voluntary or change-of-mind returns.
To be eligible, the item must be
- Unused, unaltered, and in its original condition
- Returned in its original packaging
- Complete with all original accessories, cords, tags, and inserts
- Free from damage caused after delivery
- In a condition that can be resold as new
Gonice may decline a return or reduce the refund if the product is used, damaged, incomplete, altered, or otherwise not in resellable condition.
How to make a return
Contact Gonice within the applicable return period to request a return. Do not send your product back without return authorization.
Once your return is approved, it must be shipped within 5 calendar days of approval and no later than December 24, whichever comes first. An approval close to Christmas does not extend the December 24 shipping deadline.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once your return is received, Gonice will inspect the product and notify you of the refund status. If approved, the refund will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact Gonice promptly after delivery with your order number and photos of the product and packaging. We will review the issue and provide an appropriate resolution.
The December 24 deadline applies to voluntary and change-of-mind returns. It does not limit any rights or remedies that cannot legally be excluded.
Still need help? Email info@gonice.site with your order number and we will get back to you.